FAQ

How Can I Place an Order?

To place an order:

1. Add the desired products to your cart.

2. You can pay either through our website or via PayPal.

3. To pay on the website, click the green “Checkout” button on the right.

4. To pay via PayPal, click the PayPal button.

5. On the next page, provide your email, name, and address.

6. If you have a discount code, enter it in the “Discount” field on the right and click Apply.

7. Click Continue to Shipping, and make sure your shipping address is correct (especially if it's different from your billing address).

8. Then click Continue to Payment, and enter your payment details.

9. If your billing and shipping address are the same, check the box for that option.

10. To finalize your order, click Place Order. You’ll see an order summary and receive a confirmation email.

If you run into any issues, please contact us at www.ecigromania.com.

What Should I Do If Something Is Missing or Damaged?

Please report the issue through www.ecigromania.com, including your Order Number (#) and a photo as proof (file size under 1 MB).
If a product is missing or damaged, we’ll resend the correct item free of charge. You can keep the incorrect item as a gift.

How Do I Know My Order Was Successful?

You will receive a confirmation email containing your order number and purchase details once your order is successfully placed.

How Can I Modify My Order?

You can request changes on the same day the order is placed, by 11:00 PM (PDT, GMT-7) at the latest.
Submit your request through www.ecigromania.com.

How Do I Add Products to My Cart?

Search for the product you're interested in, select your preferred options, and click Add to Cart.
You’ll be redirected to the cart page, where you can adjust the quantity or continue shopping.

How Can I View My Cart?

Click the cart icon at the top of the website. From there, you can change quantities or remove items by clicking Delete.

How Do I Remove Items from My Cart?

Click the cart icon, then use the Delete button next to the product you wish to remove. The cart will update immediately.

How Can I Change the Quantity of Items in My Cart?

Click the cart icon, and adjust the quantity next to each product. The price will update automatically based on your changes.

Which Browsers Are Recommended?

We recommend using Google Chrome, Safari, Firefox, or Internet Explorer for the best experience.

What Payment Methods Are Available?

We accept MasterCard, Visa, American Express, Discover, as well as PayPal and Apple Pay.

How Can I Pay with PayPal?

PayPal is the easiest way to pay online. After adding products to your cart, click the PayPal button to be redirected to PayPal’s secure payment page.
Enter your payment info to complete the transaction quickly and securely.

How Do I Use a Discount Code?

To use a discount code:

1. Choose your product and click Checkout.

2. Fill in your required information.

3. At the top right, find the Discount field.

4. Enter your code and click Apply.

5. Check to make sure the discount is reflected in your order total.

What Is Your Return and Exchange Policy?

Please refer to our Refund Policy for full details.

How Can I Contact Customer Service?

Our customer service team is available 24/7.
We aim to respond to all inquiries as quickly as possible.

How Can I Return a Product?

For returns, please contact our support team through www.ecigromania.com for assistance.

What Is Your Order Cancellation Policy?

Orders can be cancelled on the same day by 11:00 PM (PDT, GMT-7).
After this deadline, we can no longer process cancellations.
Submit your request through www.ecigromania.com.

Is Online Shopping Safe?

Yes. We prioritize your safety. All data transmitted through our store is protected using SSL (Secure Sockets Layer) encryption.

Is Credit Card Payment Secure on Your Site?

Yes. We use a reliable payment processor and AES-256 encryption to protect your data and ensure secure transactions.

Do You Store My Personal Data?

Your personal information is kept strictly confidential.
We never rent, sell, or share your data with third parties unless required by law.